Comprehensive Managed IT Services
Comprehensive MSP Services
Here’s how a full Managed Services Plan works:
24/7/365 Help Desk support
Outstanding customer service
Best-in-Class engineers
Free up IT staff
Support mainstream applications
Support custom applications
24/7/365 remote monitoring and maintenance
Full visibility into your infrastructure
Remote Monitoring
Concertium’s proactive remote IT monitoring and maintenance platform in conjunction with our Operations Center based in Tampa, FL allows us to monitor, identify and fix critical system health and performance issues, in real-time.
We have a fully staffed Network Operations Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize.
With three monitoring and management service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions – while improving system performance.
Remote Monitoring Service Level Options
Option A : 24/7 remote monitoring only
Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.
Why 24/7 monitoring?
Proactively monitor network and servers in real-time for full visibility on health and performance. IT department has a better view about what is going on inside systems to ensure optimal performance.
Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems
With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.
24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.
On-Demand IT Support can be billed on a retainer or as-needed basis. Whether you have some extra hours placed into your contract for unplanned issues or need to contact us when something comes up – we are here to support your staff on a short notice.
Find out what Remote Monitoring Service Level is right for you
Backup & Disaster Recovery
Your data is the single most invaluable asset. When it’s lost because of an unanticipated natural disaster or even worse, it is stolen, you need to make sure you can recover that data so your business can continue to operate. Regardless of your business size, you need dependable data backup and recovery. Minimizing the effects when disaster strikes comes down to taking preemptive measures.
Concertium will help you develop a comprehensive plan of the policies, tools, and backup procedures to enable the smooth recovery and continuation of your business. Our approach combines the entire process of disaster recovery into a single set of instructions and solutions, including storage, design, testing, monitoring, restoration assistance, failover reporting and more.
Option A : 24/7 remote monitoring only
Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.
Why do you need a BDR solution?
They happen to everyone, and they can happen at any time. Take preventative measures today.
Sometimes your staff may make mistakes despite best intentions.
Concertium protects your data, network, and systems from hacking or virus threats so you can focus on more important issues.
When your network does go down and data is lost, we’ll have it back for you in no time.
While it’s great to have a backup, having an IT disaster recovery plan is a critical business need. It’s not okay to take a week or a month to get the data up and running.
Software & Licensing Management
Concertium can help you manage all your Microsoft license-based subscriptions under ourCloud Solution Provider (CSP) program.
There are many benefits of having your Office 365 licenses and Azure plan managed by our team:
Management
we take the hassle out of adding, assigning and cancelling licenses when new employees are added or terminated
Flexibility
you only pay for what you want or use. For example, if you want to increase your license for a project or peak in business and then drop it again the next month you can. Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.
Enhanced Support
Our team will look after all your Microsoft cloud licenses and provide access to our expertise and skills so you can maximize your investment. Under our CSP, we also provide access to enhanced Microsoft customer product support.
Monthly Billing
Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.
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Hardware Lifecycle Management
No matter how complex your IT environment is, at some point you will need to purchase new hardware. As a Concertium customer, there are many benefits in letting us manage your hardware purchasing.
Why to choose Concertium for your Hardware Lifecycle Management needs:
Regardless of how you buy new hardware or software, you’ll have less to worry about if you go through your MSP. It’s just another one of the benefits of having a managed services contract through Concertium.
FAQ
A Comprehensive MSP is a provider that delivers a wide range of IT services, overseeing an organization’s entire IT infrastructure. This includes managing networks, security, cloud services, end-user systems, and often providing strategic IT consulting.
Services may include:
- Network management and monitoring.
- Cybersecurity services, such as threat detection, prevention, and incident response.
- Cloud services, including migration, management, and optimization.
- Helpdesk support for end-users.
- Strategic IT planning and consulting.
Benefits include:
- Cost savings through bundled services and economies of scale.
- Access to a broader range of IT expertise and resources.
- Proactive monitoring and management of IT systems, reducing downtime and enhancing security.
- Strategic guidance in aligning technology with business goals.
A Comprehensive MSP improves cybersecurity by offering robust security services such as regular threat monitoring, incident response, implementing best practices, and providing security awareness training. This proactive approach minimizes the risk of cyber threats and data breaches.
Factors to consider include:
- Service offerings aligned with the organization’s needs and goals.
- Experience, expertise, and industry certifications.
- Scalability and flexibility in services provided.
- Transparent service level agreements (SLAs) and pricing models.
- References and client testimonials.
