Your IT Solution Partner

Comprehensive Managed IT Services

Increase productivity and reduce operational costs with end-to-end, 24/7 IT monitoring and management.

Comprehensive MSP Services

Our proactive full Managed IT services will keep your day-to-day operations running smoothly
Here’s how a full Managed Services Plan works:
Expert Technical Support: Resolving Issues Efficiently
Our tech support is always there when you need it. We serve as the initial contact point for your employees or customers' technical problems providing resolution or escalating unresolved issues. No matter if it's a minor glitch or a major breakdown, our dedicated Help Desk technicians from Concertium are committed to providing swift and effective solutions. Trust our team. Let us worry about your technical issues, while you focus on what matters most - your business.
Managed Network Services
Our experienced network engineers conduct monthly scheduled maintenance on your network. The services include updating your virus protection, ensuring proper backup functionality, checking critical firewall and security settings, and updating software patches. Also, we regularly perform system optimization tasks to ensure your network operates at peak performance level.
24/7 IT Support
Our comprehensive IT support involves 24/7/365 monitoring of your network. We detect, diagnose, and prevent lurking problems before they turn into major interruptions. This includes potential downtime, security breaches, and other failures. Our small business IT services are critical for the safety of your data and productivity of your staff.
Managed IT Solutions
We design a balanced mix of on-site, remote, and network expertise tailored to your specific situation and managed IT needs.

24/7/365 Help Desk support

Outstanding customer service

Best-in-Class engineers

Free up IT staff

Support mainstream applications

Support custom applications

24/7/365 remote monitoring and maintenance

Full visibility into your infrastructure

Remote Monitoring

Real-time monitoring and response for critical systems

Concertium’s proactive remote IT monitoring and maintenance platform in conjunction with our Operations Center based in Tampa, FL allows us to monitor, identify and fix critical system health and performance issues, in real-time.
We have a fully staffed Network Operations Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize.

Customized monitoring to meet your needs
Preventative network maintenance
Proactive monitoring (work hours, holidays, weekend and off-hours for ‘always on operations
24/7 Operations Center assistance
Help Desk Support for end-users

With three monitoring and management service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions – while improving system performance.

Remote Monitoring Service Level Options

Option A : 24/7 remote monitoring only

Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.

Why 24/7 monitoring?
Real-time visibility

Proactively monitor network and servers in real-time for full visibility on health and performance. IT department has a better view about what is going on inside systems to ensure optimal performance.

Reduced downtime

Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems

Increased performance

With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.

Free up IT staff

24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.

Option B : Monitoring, patching & server maintenance
An extension to our 24/7 IT monitoring that includes patching. Patch releases can be very tedious and time consuming. To defer a lot of risk in your servers, it is important to keep your systems up to date. Relinquish the management and administrative overhead from your current IT staff to our team of engineers. Concertium’s Server Maintenance is intended to keep your servers updated and running smoothly to ensure that your network is operating with high productivity and efficiency.
Option C : Add flexible on-demand IT support
We are here for you when planned – or unplanned – technical issues need to be resolved. That’s why we provide Concertium’s Monitoring and Maintenance customers the option of leveraging our flexible on-demand support.
On-Demand IT Support can be billed on a retainer or as-needed basis. Whether you have some extra hours placed into your contract for unplanned issues or need to contact us when something comes up – we are here to support your staff on a short notice.

Find out what Remote Monitoring Service Level is right for you

Backup & Disaster Recovery

Ensure continuity for any incident – from breach to natural disaster

Your data is the single most invaluable asset. When it’s lost because of an unanticipated natural disaster or even worse, it is stolen, you need to make sure you can recover that data so your business can continue to operate. Regardless of your business size, you need dependable data backup and recovery. Minimizing the effects when disaster strikes comes down to taking preemptive measures.

Concertium will help you develop a comprehensive plan of the policies, tools, and backup procedures to enable the smooth recovery and continuation of your business. Our approach combines the entire process of disaster recovery into a single set of instructions and solutions, including storage, design, testing, monitoring, restoration assistance, failover reporting and more.

Option A : 24/7 remote monitoring only

Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.

Why do you need a BDR solution?
Plan for unexpected issues

They happen to everyone, and they can happen at any time. Take preventative measures today.

Humans are imperfect

Sometimes your staff may make mistakes despite best intentions.

Safeguard and defend your business

Concertium protects your data, network, and systems from hacking or virus threats so you can focus on more important issues.

Don’t wait long for recovery

When your network does go down and data is lost, we’ll have it back for you in no time.

While it’s great to have a backup, having an IT disaster recovery plan is a critical business need. It’s not okay to take a week or a month to get the data up and running.

Software & Licensing Management

Managed Microsoft licensing that reduces your overhead
Concertium can help you manage all your Microsoft license-based subscriptions under ourCloud Solution Provider (CSP) program.
There are many benefits of having your Office 365 licenses and Azure plan managed by our team:


we take the hassle out of adding, assigning and cancelling licenses when new employees are added or terminated


you only pay for what you want or use. For example, if you want to increase your license for a project or peak in business and then drop it again the next month you can. Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.

Enhanced Support

Our team will look after all your Microsoft cloud licenses and provide access to our expertise and skills so you can maximize your investment. Under our CSP, we also provide access to enhanced Microsoft customer product support.

Monthly Billing

Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.

Ready to Chat?

Get in touch with one of our security experts today

Hardware Lifecycle Management

Make the right technology decisions to support your business growth

No matter how complex your IT environment is, at some point you will need to purchase new hardware. As a Concertium customer, there are many benefits in letting us manage your hardware purchasing.
Why to choose Concertium for your Hardware Lifecycle Management needs:

We know your IT environment and what technology will and won’t work with your existing infrastructure. Since we also know your wants in addition to your needs, we will only recommend solutions that will be the best fit. As an expert in technology, we know the most recent, most reliable and most trusted solutions.
Since we serve multiple clients, we are aware of common problems and can recommend technology that has worked in similar situations.
You know you will get the right product. A common mistake customers make when trying to order hardware or software on their own is not being aware of the differences between consumer grade and enterprise grade equipment. Making this mistake means that you’re paying for equipment that is not compatible with other technology within your environment or won’t be capable of supporting the demands and security protocols of your business.
We take the hassle out of installation. Once the equipment is ordered, our team can configure according to your specific requirements and even arrange delivery to your office.

Regardless of how you buy new hardware or software, you’ll have less to worry about if you go through your MSP. It’s just another one of the benefits of having a managed services contract through Concertium.

CISO Chief Information Security Officer


Comprehensive MSP
What is a Comprehensive Managed Service Provider (MSP)?

A Comprehensive MSP is a provider that delivers a wide range of IT services, overseeing an organization’s entire IT infrastructure. This includes managing networks, security, cloud services, end-user systems, and often providing strategic IT consulting. 

What services are typically offered by a Comprehensive MSP?

Services may include:

  • Network management and monitoring.
  • Cybersecurity services, such as threat detection, prevention, and incident response.
  • Cloud services, including migration, management, and optimization.
  • Helpdesk support for end-users.
  • Strategic IT planning and consulting.
What are the advantages of using a Comprehensive MSP?

Benefits include:

  • Cost savings through bundled services and economies of scale.
  • Access to a broader range of IT expertise and resources.
  • Proactive monitoring and management of IT systems, reducing downtime and enhancing security.
  • Strategic guidance in aligning technology with business goals.
How does a Comprehensive MSP enhance cybersecurity for businesses?

A Comprehensive MSP improves cybersecurity by offering robust security services such as regular threat monitoring, incident response, implementing best practices, and providing security awareness training. This proactive approach minimizes the risk of cyber threats and data breaches. 

How can an organization select the right Comprehensive MSP for its needs?

Factors to consider include:

  • Service offerings aligned with the organization’s needs and goals.
  • Experience, expertise, and industry certifications.
  • Scalability and flexibility in services provided.
  • Transparent service level agreements (SLAs) and pricing models.
  • References and client testimonials.

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As your strategic, next-gen managed cybersecurity partner, we meet you where you are today.
By helping align business needs to a maturing cybersecurity practice –
we help unleash accelerated growth potential.