Skip to contentHere’s how a full Managed Services Plan works:
Expert Technical Support: Resolving Issues Efficiently
Our tech support is always there when you need it. We serve as the initial contact point for your employees or customers' technical problems providing resolution or escalating unresolved issues. No matter if it's a minor glitch or a major breakdown, our dedicated Help Desk technicians from Concertium are committed to providing swift and effective solutions. Trust our team. Let us worry about your technical issues, while you focus on what matters most - your business.
Managed Network Services
Our experienced network engineers conduct monthly scheduled maintenance on your network. The services include updating your virus protection, ensuring proper backup functionality, checking critical firewall and security settings, and updating software patches. Also, we regularly perform system optimization tasks to ensure your network operates at peak performance level.
24/7 IT Support
Our comprehensive IT support involves 24/7/365 monitoring of your network. We detect, diagnose, and prevent lurking problems before they turn into major interruptions. This includes potential downtime, security breaches, and other failures. Our small business IT services are critical for the safety of your data and productivity of your staff.
Managed IT Solutions
We design a balanced mix of on-site, remote, and network expertise tailored to your specific situation and managed IT needs.
24/7/365 Help Desk support
Outstanding customer service
Support mainstream applications
Support custom applications
24/7/365 remote monitoring and maintenance
Full visibility into your infrastructure
Concertium’s proactive remote IT monitoring and maintenance platform in conjunction with our Operations Center based in Tampa, FL allows us to monitor, identify and fix critical system health and performance issues, in real-time.
We have a fully staffed Network Operations Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize.
Customized monitoring to meet your needs
Preventative network maintenance
Proactive monitoring (work hours, holidays, weekend and off-hours for ‘always on operations
24/7 Operations Center assistance
Help Desk Support for end-users
With three monitoring and management service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions – while improving system performance.
Remote Monitoring Service Level Options
Option A : 24/7 remote monitoring only
Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.
Why 24/7 monitoring?
Proactively monitor network and servers in real-time for full visibility on health and performance. IT department has a better view about what is going on inside systems to ensure optimal performance.
Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems
With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.
24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.
Option B : Monitoring, patching & server maintenance
An extension to our 24/7 IT monitoring that includes patching. Patch releases can be very tedious and time consuming. To defer a lot of risk in your servers, it is important to keep your systems up to date. Relinquish the management and administrative overhead from your current IT staff to our team of engineers. Concertium’s Server Maintenance is intended to keep your servers updated and running smoothly to ensure that your network is operating with high productivity and efficiency.
Option C : Add flexible on-demand IT support
We are here for you when planned – or unplanned – technical issues need to be resolved. That’s why we provide Concertium’s Monitoring and Maintenance customers the option of leveraging our flexible on-demand support.
On-Demand IT Support can be billed on a retainer or as-needed basis. Whether you have some extra hours placed into your contract for unplanned issues or need to contact us when something comes up – we are here to support your staff on a short notice.
Find out what Remote Monitoring Service Level is right for you
Your data is the single most invaluable asset. When it’s lost because of an unanticipated natural disaster or even worse, it is stolen, you need to make sure you can recover that data so your business can continue to operate. Regardless of your business size, you need dependable data backup and recovery. Minimizing the effects when disaster strikes comes down to taking preemptive measures.
Concertium will help you develop a comprehensive plan of the policies, tools, and backup procedures to enable the smooth recovery and continuation of your business. Our approach combines the entire process of disaster recovery into a single set of instructions and solutions, including storage, design, testing, monitoring, restoration assistance, failover reporting and more.
Option A : 24/7 remote monitoring only
Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.
Why do you need a BDR solution?
They happen to everyone, and they can happen at any time. Take preventative measures today.
Sometimes your staff may make mistakes despite best intentions.
Concertium protects your data, network, and systems from hacking or virus threats so you can focus on more important issues.
When your network does go down and data is lost, we’ll have it back for you in no time.
While it’s great to have a backup, having an IT disaster recovery plan is a critical business need. It’s not okay to take a week or a month to get the data up and running.
Concertium can help you manage all your Microsoft license-based subscriptions under ourCloud Solution Provider (CSP) program.
There are many benefits of having your Office 365 licenses and Azure plan managed by our team:
we take the hassle out of adding, assigning and cancelling licenses when new employees are added or terminated
you only pay for what you want or use. For example, if you want to increase your license for a project or peak in business and then drop it again the next month you can. Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.
Our team will look after all your Microsoft cloud licenses and provide access to our expertise and skills so you can maximize your investment. Under our CSP, we also provide access to enhanced Microsoft customer product support.
Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.
No matter how complex your IT environment is, at some point you will need to purchase new hardware. As a Concertium customer, there are many benefits in letting us manage your hardware purchasing.
Why to choose Concertium for your Hardware Lifecycle Management needs:
We know your IT environment and what technology will and won’t work with your existing infrastructure. Since we also know your wants in addition to your needs, we will only recommend solutions that will be the best fit. As an expert in technology, we know the most recent, most reliable and most trusted solutions.
Since we serve multiple clients, we are aware of common problems and can recommend technology that has worked in similar situations.
You know you will get the right product. A common mistake customers make when trying to order hardware or software on their own is not being aware of the differences between consumer grade and enterprise grade equipment. Making this mistake means that you’re paying for equipment that is not compatible with other technology within your environment or won’t be capable of supporting the demands and security protocols of your business.
We take the hassle out of installation. Once the equipment is ordered, our team can configure according to your specific requirements and even arrange delivery to your office.
Regardless of how you buy new hardware or software, you’ll have less to worry about if you go through your MSP. It’s just another one of the benefits of having a managed services contract through Concertium.
What is a Comprehensive Managed Service Provider (MSP)?
A Comprehensive MSP is a provider that delivers a wide range of IT services, overseeing an organization’s entire IT infrastructure. This includes managing networks, security, cloud services, end-user systems, and often providing strategic IT consulting.
What services are typically offered by a Comprehensive MSP?
Services may include:
- Network management and monitoring.
- Cybersecurity services, such as threat detection, prevention, and incident response.
- Cloud services, including migration, management, and optimization.
- Helpdesk support for end-users.
- Strategic IT planning and consulting.
What are the advantages of using a Comprehensive MSP?
Benefits include:
- Cost savings through bundled services and economies of scale.
- Access to a broader range of IT expertise and resources.
- Proactive monitoring and management of IT systems, reducing downtime and enhancing security.
- Strategic guidance in aligning technology with business goals.
How does a Comprehensive MSP enhance cybersecurity for businesses?
A Comprehensive MSP improves cybersecurity by offering robust security services such as regular threat monitoring, incident response, implementing best practices, and providing security awareness training. This proactive approach minimizes the risk of cyber threats and data breaches.
How can an organization select the right Comprehensive MSP for its needs?
Factors to consider include:
- Service offerings aligned with the organization’s needs and goals.
- Experience, expertise, and industry certifications.
- Scalability and flexibility in services provided.
- Transparent service level agreements (SLAs) and pricing models.
- References and client testimonials.
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Frequently Asked Questions
How can businesses in Tampa benefit from localized managed IT services?
Businesses in Tampa can benefit from localized managed IT services by accessing 24/7 monitoring and support from a Tampa-based Operations Center, proactive network maintenance, customized monitoring, preventative measures, and disaster recovery planning. This ensures data security, optimized performance, and quick issue resolution, all vital for business success in the area.
What are the benefits of outsourcing IT management to a Tampa-based company?
Outsourcing IT management to a Tampa-based company offers benefits such as 24/7 monitoring, proactive maintenance, disaster recovery planning, managed Office 365 and Azure licenses, cybersecurity expertise, and access to a comprehensive MSP for holistic IT support.
Can Tampa enterprises enhance their cybersecurity with local managed service providers?
Tampa enterprises can enhance their cybersecurity with local Managed Service Providers (MSPs) like Concertium. Comprehensive MSPs offer cybersecurity services such as threat detection, prevention, incident response, and strategic IT consulting. Concertium's expertise, industry certifications, and 24/7 monitoring can bolster Tampa businesses' cybersecurity defenses effectively.
What specialized IT solutions are available in Tampa for growing businesses?
In Tampa, businesses can access 24/7 IT support, managed IT solutions, disaster recovery planning, cybersecurity protection, network optimization, and Office 365 management through Concertium. Comprehensive MSP services cover networks, security, cloud services, end-user systems, and strategic IT consulting, including threat detection and incident response.
How do various industries in Tampa leverage professional IT management?
Various industries in Tampa leverage professional IT management to streamline operations, enhance cybersecurity, and ensure data protection. Managed IT services provide round-the-clock monitoring, proactive maintenance, disaster recovery planning, and expert advice to improve efficiency and safeguard critical information. Small businesses, healthcare providers, financial institutions, and legal firms benefit from tailored IT solutions to meet industry-specific requirements and compliance standards. By partnering with IT experts, organizations in Tampa can focus on core business activities while staying competitive in the digital landscape.
In terms of IT infrastructure, what support can Tampa companies anticipate from local providers?
Tampa companies can expect 24/7 IT support, managed IT solutions, proactive monitoring, disaster recovery planning, cybersecurity protection, Office 365 and Azure management, and comprehensive IT services tailored to their specific needs from local providers like Concertium.
What role does an expert IT service play in the operational efficiency of Tampa businesses?
An expert IT service plays a vital role in enhancing the operational efficiency of Tampa businesses by providing 24/7 monitoring, proactive maintenance, disaster recovery planning, and cybersecurity protection. This ensures optimal performance, data security, and seamless business continuity in the face of potential threats or disruptions.
How do local IT services improve efficiency?
Local IT services improve efficiency by providing 24/7 monitoring, proactive maintenance, and disaster recovery planning. They offer expert IT support, optimize system performance, and enhance cybersecurity, ensuring uninterrupted operations and data protection. This proactive approach minimizes downtime, maximizes productivity, and provides peace of mind for small businesses.
What makes Tampa IT services unique?
Tampa IT services stand out with 24/7 monitoring, real-time issue resolution, disaster recovery planning, expert advice, and comprehensive managed IT solutions. Concertium offers customized support, proactive maintenance, and cybersecurity to ensure optimal network performance and data protection.
Are there tailored IT solutions for Tampa SMBs?
Yes, Concertium offers tailored IT solutions for Tampa SMBs, including proactive remote monitoring, 24/7 operations center assistance, and customized preventative network maintenance to ensure data safety and system performance. Their managed IT services cater to small businesses' specific needs.
How does local IT support enhance cybersecurity?
Local IT support enhances cybersecurity by providing 24/7 monitoring, quick issue resolution, proactive maintenance, and disaster recovery planning. It ensures data protection, system optimization, virus prevention, and updates - all critical for network security and business continuity.
What IT challenges do Tampa businesses face?
Tampa businesses face IT challenges such as cybersecurity threats, network downtime risks, data loss concerns, and the need for proactive monitoring and maintenance solutions to ensure smooth operations and data protection. Managed IT services can address these challenges effectively.
How can local IT services reduce operational costs?
Local IT services can reduce operational costs through proactive monitoring, preventative network maintenance, and managing software updates. They offer 24/7 support, disaster recovery planning, and comprehensive MSP solutions to optimize system performance and enhance cybersecurity, ultimately saving businesses money in the long run.
What innovative IT strategies benefit Tampa companies?
Innovative IT strategies benefit Tampa companies by offering 24/7 IT support, managed IT solutions, disaster recovery plans, and proactive cybersecurity services. These strategies ensure data safety, system performance, and business continuity, all supported by expertise and industry certifications from a comprehensive MSP.
How does expert IT management support scalability?
Expert IT management supports scalability by providing proactive monitoring, customized solutions, and strategic planning. With 24/7 support, regular system updates, and disaster recovery plans, businesses can adapt, grow, and innovate with a reliable and secure IT infrastructure in place.
Can local IT firms offer competitive advantages?
Local IT firms can offer competitive advantages by providing personalized service, quick response times, on-site support, and a deeper understanding of the local business environment. Additionally, local firms may offer cost-effective solutions tailored to the specific needs of small businesses in the area.
What cybersecurity measures do Tampa IT providers offer?
Tampa IT providers offer comprehensive cybersecurity measures such as 24/7 monitoring, threat detection, prevention, incident response, security awareness training, and strategic IT consulting. They also provide services like virus protection updates, backup functionality, firewall settings, and software patching to ensure network security and peak performance.
How do Tampa IT services support remote work?
Tampa IT services support remote work by providing 24/7 monitoring, proactive maintenance, and help desk support for end-users. This includes managing networks, security, cloud services, and offering strategic IT consulting to ensure smooth operations and cybersecurity for remote work setups.
Are there industry-specific IT services in Tampa?
In Tampa, there are industry-specific IT services available, such as cybersecurity solutions, cloud services, network management, and strategic IT consulting. These services cater to various sectors, including healthcare, finance, legal, and more, offering specialized IT support tailored to their specific industry requirements.
How do local IT services optimize data management?
Local IT services optimize data management by providing 24/7 IT support, managed IT solutions, preventative network maintenance, disaster recovery planning, and Office 365 license management. These services ensure data security, system performance, and efficient data backups for businesses.
Can local IT companies ensure regulatory compliance?
Local IT companies often offer services to help businesses with regulatory compliance, such as data security measures, regular updates, and compliance monitoring. By partnering with a reputable local IT company, businesses can enhance their compliance efforts and mitigate risks associated with data breaches and non-compliance issues.
What disaster recovery solutions do Tampa IT firms provide?
Tampa IT firms offer disaster recovery solutions that include developing comprehensive backup plans, implementing storage solutions, testing procedures, providing restoration assistance, and ensuring failover reporting for seamless business continuity in case of data loss or system downtime.
How do managed IT services improve customer relations?
Managed IT services improve customer relations by providing 24/7 support, proactive monitoring, and fast issue resolution. With comprehensive IT support, timely updates, and data protection, businesses can ensure seamless operations, enhancing trust and satisfaction with clients.
Do Tampa IT providers offer 24/7 support?
Yes, Tampa IT providers offer 24/7 support through proactive monitoring, maintenance, and an Operations Center based in Tampa, FL, ensuring real-time issue detection and resolution to maximize network performance and security.
How does IT management tackle data breaches?
Managed IT services employ proactive monitoring, security measures, and incident response strategies to tackle data breaches. This includes real-time monitoring, threat detection, prevention, and incident response services to safeguard data and prevent breaches. Regular cybersecurity assessments and staff training also help in addressing vulnerabilities and preventing security incidents.
Can local IT services streamline business processes?
Local IT services can streamline business processes by providing 24/7 monitoring, managed IT solutions, disaster recovery plans, and cloud services. They offer cybersecurity expertise, software updates, and proactive maintenance to ensure peak performance and data security, enhancing overall operational efficiency.
Are Tampa IT solutions customizable for niche markets?
Concertium's Tampa IT solutions are customizable for niche markets, providing tailored monitoring, maintenance, disaster recovery, and cybersecurity services to meet specific industry needs. Their comprehensive MSP approach ensures industry-specific requirements are addressed with expertise and industry certifications.
How do IT services impact Tampas healthcare industry?
IT services play a crucial role in Tampa's healthcare industry by providing 24/7 monitoring, preventive maintenance, and disaster recovery solutions. These services ensure data security, system uptime, and efficient operations, ultimately enhancing patient care and overall productivity in healthcare settings.
Is there a demand for Tampa-based IT expertise?
There is a demand for Tampa-based IT expertise due to the need for proactive monitoring, disaster recovery planning, cybersecurity solutions, and comprehensive managed IT services. Tampa companies benefit from local support, real-time monitoring, and expert guidance offered by Tampa-based IT providers like Concertium.
How do IT providers in Tampa handle growth management?
IT providers in Tampa handle growth management by offering 24/7 IT support, managed IT solutions, proactive monitoring, disaster recovery planning, and comprehensive MSP services. Through real-time monitoring, expert assistance, and strategic planning, they ensure smooth scalability and enhanced cybersecurity for businesses.
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Proactive Network Maintenance
Proactive network maintenance is essential to ensure that your systems are running smoothly and efficiently. By regularly monitoring and optimizing your network, potential issues can be identified and resolved before they escalate into major problems. This proactive approach helps to minimize downtime, improve performance, and ultimately increase the productivity of your staff.
With Concertium's comprehensive managed IT services, you can rely on our team of experts to handle all aspects of network maintenance. From monitoring system health in real-time to conducting regular system optimizations, we work tirelessly to keep your network operating at its peak performance level. Trust us to proactively manage your network so you can focus on running your business without worrying about IT disruptions.
Disaster Recovery Planning
Disaster recovery planning is crucial for businesses of all sizes to ensure that data can be recovered in the event of a natural disaster, cyberattack, or other unforeseen circumstances. Concertium helps you develop a comprehensive plan for data backup, storage, and recovery to minimize downtime and ensure business continuity. Our disaster recovery solutions include testing, monitoring, restoration assistance, and failover reporting to keep your business up and running no matter what.
With Concertium's backup and disaster recovery services, you can rest easy knowing that your data is safe and secure. Our team is equipped to handle data loss situations swiftly and efficiently, so you can trust us to have your systems back up and running in no time. Don't wait until disaster strikes – let us help you create a proactive disaster recovery plan to protect your business and keep operations running smoothly.
