Managed IT Services

Let us manage your daily technical operations, so you don’t have to. Concertium’s IT management services keep your business running smoothly and efficiently. Whether it’s remote monitoring, backups, recovery, software licensing or hardware management — our team is one the case 24/7 to manage your specific IT needs.

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Comprehensive MSP Services
Remote Monitoring
Backup & Disaster Recovery
Software & Licensing Management
Hardware Lifecycle Management

Comprehensive MSP Services

Our proactive full Managed IT services will keep your day-to-day operations running smoothly

Here’s how a full Managed Services Plan works:

    • Quick access to Tier 1, Tier 2 and Tier 3 Support – Let us be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Concertium’s Help Desk technicians is dedicated to solving issues quickly and efficiently.

    • Our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your backups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.

    • We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures. These small business IT services are critical to the safety of your data and productivity of your staff.

    • Finally, we’ll design the right mix of on-site, remote and network expertise to fit your specific situation and managed IT needs.

24/7/365 Help Desk support

Support mainstream applications

Outstanding customer service

Support custom applications

Best-in-Class engineers

24/7/365 remote monitoring and maintenance

Free up IT staff

Full visibility into your infrastructure

Remote Monitoring

Real-time monitoring and response for critical systems

Concertium’s proactive remote IT monitoring and maintenance platform in conjunction with our Operations Center based in Tampa, FL allows us to monitor, identify and fix critical system health and performance issues, in real-time.

We have a fully staffed Network Operations Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize.

Improve network and server reliability with:

    • Customized monitoring to meet your needs

    • Preventative network maintenance

    • Proactive monitoring (work hours, holidays, weekend and off-hours for ‘always on operations

    • 24/7 Operations Center assistance

    • Help Desk Support for end-users

With three monitoring and management service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions – while improving system performance.

Remote Monitoring Service Level Options

Option A : 24/7 remote monitoring only

Concertium proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.

Why 24/7 monitoring?

Real-time visibility – Proactively monitor network and servers in real-time for full visibility on health and performance. IT department has a better view about what is going on inside systems to ensure optimal performance.

Reduced downtime – Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems

Increased performance – With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.

Free up IT staff – 24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.

Option B : Monitoring, patching & server maintenance

An extension to our 24/7 IT monitoring that includes patching. Patch releases can be very tedious and time consuming. To defer a lot of risk in your servers, it is important to keep your systems up to date. Relinquish the management and administrative overhead from your current IT staff to our team of engineers. Concertium’s Server Maintenance is intended to keep your servers updated and running smoothly to ensure that your network is operating with high productivity and efficiency.

Option C : Add flexible on-demand IT support

We are here for you when planned – or unplanned – technical issues need to be resolved. That’s why we provide Concertium’s Monitoring and Maintenance customers the option of leveraging our flexible on-demand support.

On-Demand IT Support can be billed on a retainer or as-needed basis. Whether you have some extra hours placed into your contract for unplanned issues or need to contact us when something comes up – we are here to support your staff on a short notice.

Find out what Remote Monitoring Service Level is right for you

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Backup & Disaster Recovery

Ensure continuity for any incident – from breach to natural disaster

In today’s business world, your data is the single most invaluable asset. When it’s lost because of an unanticipated natural disaster or even worse, it is stolen, you need to make sure you can recover that data so your business can continue to operate. Regardless of your business size, you need dependable data backup and recovery. Minimizing the effects when disaster strikes comes down to taking preemptive measures.

Concertium will help you develop a comprehensive plan of the policies, tools, and backup procedures to enable the smooth recovery and continuation of your business. Our approach combines the entire process of disaster recovery into a single set of instructions and solutions, including storage, design, testing, monitoring, restoration assistance, failover reporting and more.

Why do you need a BDR solution? 

    • Plan for unexpected issues – They happen to everyone, and they can happen at any time. Take preventative measures today.

    • Safeguard and defend your business – Concertium protects your data, network, and systems from hacking or virus threats so you can focus on more important issues.

    • Humans are imperfect – Sometimes your staff may make mistakes despite best intentions.

    • Don’t wait long for recovery – When your network does go down and data is lost, we’ll have it back for you in no time.

While it’s great to have a backup, having an IT disaster recovery plan is a critical business need. It’s not okay to take a week or a month to get the data up and running.

Software & Licensing Management

Managed Microsoft licensing that reduces your overhead 

Concertium can help you manage all your Microsoft license-based subscriptions under ourCloud Solution Provider (CSP) program.

There are many benefits of having your Office 365 licenses and Azure plan managed by our team:

    • Management – we take the hassle out of adding, assigning and cancelling licenses when new employees are added or terminated

    • Flexibility – you only pay for what you want or use. For example, if you want to increase your license for a project or peak in business and then drop it again the next month you can. Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.

    • Enhanced Support – Our team will look after all your Microsoft cloud licenses and provide access to our expertise and skills so you can maximize your investment. Under our CSP, we also provide access to enhanced Microsoft customer product support.

    • Monthly Billing – Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.

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Hardware Lifecycle Management

Make the right technology decisions to support your business growth

No matter how complex your IT environment is, at some point you will need to purchase new hardware. As a Concertium customer, there are many benefits in letting us manage your hardware purchasing.

Why to choose Concertium for your Hardware Lifecycle Management needs:

    • We know your IT environment and what technology will and won’t work with your existing infrastructure. Since we also know your wants in addition to your needs, we will only recommend solutions that will be the best fit. As an expert in technology, we know the most recent, most reliable and most trusted solutions.

    • Since we serve multiple clients, we are aware of common problems and can recommend technology that has worked in similar situations.

    • You know you will get the right product. A common mistake customers make when trying to order hardware or software on their own is not being aware of the differences between consumer grade and enterprise grade equipment. Making this mistake means that you’re paying for equipment that is not compatible with other technology within your environment or won’t be capable of supporting the demands and security protocols of your business.

    • We take the hassle out of installation. Once the equipment is ordered, our team can configure according to your specific requirements and even arrange delivery to your office.

Regardless of how you buy new hardware or software, you’ll have less to worry about if you go through your MSP. It’s just another one of the benefits of having a managed services contract through Concertium.

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