Software Support & License Management
Our Comprehensive MSP (managed service provider) plan offers multiple tiers based on your IT needs to help you solve issues quickly and effectively.
OF ORGANIZATIONS BELIEVE THEY’RE OVER-LICENSED
OF SOFTWARE APPLICATIONS GO COMPLETELY UNUSED
OF ORGANIZATIONS ARE OUT OF COMPLIANCE WITH THEIR SOFTWARE LICENSE AGREEMENTS
Sources: IT Asset Management; TechTarget; IDC
Augment your team with skilled support technicians.
Experienced Support Staff
Deployment of cutting-edge tools to automatically detect vulnerabilities and security flaws in the application code.
Manual Code Analysis
Expert review of code by experienced security professionals to identify hard-to-detect vulnerabilities and potential issues.
Compliance Assessment
Ensure that the application’s source code adheres to industry-specific regulatory requirements and compliance standards.
Remediation Guidance
Provide detailed recommendations and best practices for addressing discovered vulnerabilities and improving the application’s security posture.
Ongoing Support and Monitoring
Offer continuous support and monitoring to detect and address new vulnerabilities as they emerge, keeping the application secure over time.
Challenges with Software & License Management
Managing software and licenses can be resource-intensive, requiring time and attention that may be limited for smaller businesses or those without dedicated IT staff.
Inefficient management can result in wasted resources and increased costs, including the purchasing of unnecessary licenses and the failure to recycle unused accounts.
Proper software and license management is critical to ensuring the security of sensitive data and protecting against cyber threats, creating additional demands on IT resources.
Businesses must ensure that they comply with licensing agreements and usage policies, creating additional demands on IT resources and potential legal liabilities if non-compliant.
WHAT WE DELIVER
Flexible Usage
Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.
Consolidated Billing
Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.
License Management
We take the hassle out of adding, assigning and canceling licenses when new employees are added or terminated
Enhanced Support
Under our CSP, we also provide access to our expertise, skills, and enhanced Microsoft customer product support to help you maximize your investment.
Benefits to your business
Benefits to Your Business
Ensure that users have the necessary software applications available for their work.
Increased Visibility
Get a better view of software usage across your organization to enable better decision-making and resource allocation
License Optimization
Reduce unnecessary costs associated with wasted licenses and user accounts.
Improved Security
Ensure that all software applications are patched and updated, minimizing the risk of security breaches.
Simplified Administration
Save time and reduce administrative burdens on your IT teams.
Why Concertium?
| EXPERIENCE & EXPERTISE
We have nearly 30 years of experience in managing and protecting technology infrastructures, allowing a more comprehensive approach to meeting your business, compliance, and cybersecurity needs.
| INNOVATIVE SOLUTIONS
We offer advanced capabilities curated by our forward-thinking engineers and innovative partnerships to drive industry-leading technology.
| END-TO-END CAPABILITY
Unlike many providers, we have professional expertise and services from strategy to setting up the appropriate infrastructure, security controls, and ongoing security and IT management.
| HANDS-ON PARTNERSHIP
We take a hands-on, collaborative approach to identify solutions and potential new areas of improvement that align with your company’s vision.
FAQ
Software Support and Management involve providing assistance, maintenance, and oversight for software applications throughout their lifecycle. It includes troubleshooting, updates, patches, and ensuring the smooth functioning of software within an organization.
Typical services include:
- Helpdesk support for software-related issues
- Regular software updates and patches for security and functionality improvements
- User training and documentation for new software implementations
- Bug fixes and issue resolution
- Configuration and customization assistance
Effective Software Support and Management positively impact business operations by:
- Minimizing software downtime, ensuring uninterrupted workflow
- Enhancing software performance and reliability
- Enabling efficient adoption and integration of new software
- Improving user experience and productivity
Best practices include:
- Regularly scheduled software updates and patch management.
- Establishing a clear and accessible system for reporting and tracking software issues.
- Providing ongoing user training and support to maximize software utilization.
- Creating and maintaining documentation for software configuration and troubleshooting.
- Having a comprehensive disaster recovery plan for critical software systems.
Effective collaboration can be ensured by:
- Establishing clear communication channels and protocols.
- Regularly scheduled meetings or check-ins between internal teams and support providers.
- Sharing relevant updates or changes within the software systems.
- Encouraging feedback and suggestions for improving software management and support services.
- Establishing service level agreements (SLAs) to set clear expectations for support and response times.
