Software Support & License Management

Reduce the overhead on Microsoft license-based subscriptions under our Cloud Solution Provider (CSP) program.

Our Comprehensive MSP (managed service provider) plan offers multiple tiers based on your IT needs to help you solve issues quickly and effectively.

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Sources: IT Asset Management; TechTarget; IDC

Eliminate Uncertainty

Augment your team with skilled support technicians.

Augment your team with skilled support technicians.

Experienced Support Staff

Deployment of cutting-edge tools to automatically detect vulnerabilities and security flaws in the application code.

Manual Code Analysis

Expert review of code by experienced security professionals to identify hard-to-detect vulnerabilities and potential issues.

Compliance Assessment

Ensure that the application’s source code adheres to industry-specific regulatory requirements and compliance standards.

Remediation Guidance

Provide detailed recommendations and best practices for addressing discovered vulnerabilities and improving the application’s security posture.

Ongoing Support and Monitoring

Offer continuous support and monitoring to detect and address new vulnerabilities as they emerge, keeping the application secure over time.

Challenges with Software & License Management
Limited Resources

Managing software and licenses can be resource-intensive, requiring time and attention that may be limited for smaller businesses or those without dedicated IT staff.


Inefficient management can result in wasted resources and increased costs, including the purchasing of unnecessary licenses and the failure to recycle unused accounts.


Proper software and license management is critical to ensuring the security of sensitive data and protecting against cyber threats, creating additional demands on IT resources.


Businesses must ensure that they comply with licensing agreements and usage policies, creating additional demands on IT resources and potential legal liabilities if non-compliant.
IT Security


Remote Help Desk Support

Flexible Usage

Under a monthly CSP, you have the flexibility to alter your subscription in numbers and services each month.

Consolidated Billing

Each month you will receive a bill for the O365 licenses and/or Azure consumption you have used in a single invoice. There is no need to keep a credit card on file.

License Management

We take the hassle out of adding, assigning and canceling licenses when new employees are added or terminated

Enhanced Support

Under our CSP, we also provide access to our expertise, skills, and enhanced Microsoft customer product support to help you maximize your investment.


Benefits to your business

Delving into the common challenges faced by businesses in maintaining security. Understand potential risks, solutions, and ways to develop a robust security awareness strategy.

Benefits to Your Business

Ensure that users have the necessary software applications available for their work.

Increased Visibility

Get a better view of software usage across your organization to enable better decision-making and resource allocation

License Optimization

Reduce unnecessary costs associated with wasted licenses and user accounts.

Improved Security

Ensure that all software applications are patched and updated, minimizing the risk of security breaches.

Simplified Administration

Save time and reduce administrative burdens on your IT teams.

Why Concertium?

From consulting and management to implementation and execution, we orchestrate the expertise, technology, and services to deliver a solution for your unique business needs.

We have nearly 30 years of experience in managing and protecting technology infrastructures, allowing a more comprehensive approach to meeting your business, compliance, and cybersecurity needs.

We offer advanced capabilities curated by our forward-thinking engineers and innovative partnerships to drive industry-leading technology.

Unlike many providers, we have professional expertise and services from strategy to setting up the appropriate infrastructure, security controls, and ongoing security and IT management.

We take a hands-on, collaborative approach to identify solutions and potential new areas of improvement that align with your company’s vision.


Software Support & Management
Software Support & Management

Software Support and Management involve providing assistance, maintenance, and oversight for software applications throughout their lifecycle. It includes troubleshooting, updates, patches, and ensuring the smooth functioning of software within an organization. 

What services are typically offered in Software Support and Management?

Typical services include: 

  • Helpdesk support for software-related issues 
  • Regular software updates and patches for security and functionality improvements 
  • User training and documentation for new software implementations 
  • Bug fixes and issue resolution 
  • Configuration and customization assistance 
How does Software Support and Management impact business operations?

Effective Software Support and Management positively impact business operations by: 

  • Minimizing software downtime, ensuring uninterrupted workflow 
  • Enhancing software performance and reliability 
  • Enabling efficient adoption and integration of new software 
  • Improving user experience and productivity 
What are the best practices for managing and supporting software in an organization?

Best practices include: 

  • Regularly scheduled software updates and patch management. 
  • Establishing a clear and accessible system for reporting and tracking software issues. 
  • Providing ongoing user training and support to maximize software utilization. 
  • Creating and maintaining documentation for software configuration and troubleshooting. 
  • Having a comprehensive disaster recovery plan for critical software systems. 
How can organizations ensure effective collaboration between internal teams and software support providers?

Effective collaboration can be ensured by: 

  • Establishing clear communication channels and protocols. 
  • Regularly scheduled meetings or check-ins between internal teams and support providers. 
  • Sharing relevant updates or changes within the software systems. 
  • Encouraging feedback and suggestions for improving software management and support services. 
  • Establishing service level agreements (SLAs) to set clear expectations for support and response times. 
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Ready to speak with us?

As your strategic, next-gen managed cybersecurity partner, we meet you where you are today.
By helping align business needs to a maturing cybersecurity practice –
we help unleash accelerated growth potential.