Utilizing a remote monitoring and management system (RMM) is very beneficial for several reasons. It will save you money by cutting down the need for help desk calls. RMM will alert your IT staff to any upcoming issue so they can resolve the issue before it can cause damage. They cannot work properly without using RMM solutions. A good RMM solution will reduce the number of workers you need and enable you to do a reliable service at a very low price. Let’s review the top 5 benefits of RMM:
Top 5 Benefits of RMM:
The following are some benefits that a good RMM provides MSPs.
1) Real-time monitoring and alerts
Your clients do not have to wait for something to happen before your support team spots a problem. An MSP monitoring and supporting the infrastructure of the client will have the knowledge of all the potential problems so they can fix them before it can damage your client’s business.
This is very important because if you are late in stopping the issue then it can ruin your client’s business and make him at risk of various cybersecurity threats. With real-time monitoring, you do not need to firefight any more. You will be able to free up resources from retrospective fixes and can save money and win more clients.
2) IT automation and scripting
Automation takes care of many routine tasks that allow MSPs to free up more staff to do more complex jobs. RMM automation includes the following tasks.
- System restore points to have a backup and recovery
- Temp files deletion to free up more space
- Regular reboot and shutdown
- Defragmentation of hard drives for better health
- Run scripts
Script execution is very important because it makes automation very easy and flexible. A service that includes a rich library of pre-written scripts is well thought out of the RMM. The automation feature of the RMM solution will reduce your staff needs and save you money.
3) Patch management functions
Patch manager in RMM tool enables the MSPs to shut down operating systems and software exploits by patch management. You will also have the authority to install updates when you want to cause minimum disruption. After installing the updates, you can leave the rollout to RMM. Patch management should be able to perform the following
- Run windows update and install all the latest updates
- Install driver and java updates
- Exclude the unnecessary patches and reboot if required
RMM should display all the statistics of the patches while performing all the actions and your staff can check the status at any time.
4) Reporting and analytics
An RMM just not only performs monitoring tasks but also includes the option of giving an extensive report that will allow MSPs to set data-driven goals for IT support activities. These reports can be run at any time you want. These reports can also be emailed to your technicians, so they do not have to worry about disturbing the system in any way. These reports and analytics are very necessary as they provide supporting documentation for billing and feedback.
5) Minimized downtime
The downtime of any IT system has a negative impact on a business in both the short and long run. Downtime reduces revenue in every case and most companies cannot complete transactions when their IT systems are down.
RMM services remain in operations if the system is running which is 24/7 for most companies these days. These RMM services can detect problems before they can affect the systems and hence minimize the potential downtime.
Concertium can provide a free IT assessment
MSP businesses are not typical 9 to 5 companies, instead, they manage computer systems and networks 24/7. RMM greatly helps MSPs to maintain control over the client’s devices at any given time.
If you would like to hear more about how Concertium can support your business and its technology infrastructure, let’s schedule a free IT assessment call with our CEO and CTO to learn more about your business and current technology needs.