Do you pride yourself in being a creative, problem-solving engineer with a passion for developing solutions? Are you excited to join a team of colleagues who thrive in an entrepreneurial and customer-centric environment? Come join our team. At Concertium, we are passionate about our people and our customers. We are growing quickly and need to find excellent talent to add to our team. We value our employees by offering certificate reimbursement, bonus potential and growth opportunities.

This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. Additionally, this role will be responsible for architecting and instituting infrastructure, cloud, and hybrid solutions.

Responsibilities

• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical problems
• Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes
• Configures and supports internal and/or external networks
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications and equipment
• Provide pre-sales engineering support to support sale functions
• Architect and Implement infrastructure both on-premise as well as cloud-based solutions
• Design, consult and implement SharePoint solutions
• Create and update support documentation in accordance with standards to improve future troubleshooting efforts

 

Requirements

• 10+ years of recent computer, server, and network troubleshooting experience
• One or more of the following certifications: MCSE, CCNP or similar industry certifications
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications
• Advanced knowledge of computer and server hardware
• Familiarity with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment providing 24x7x365 support
• Ability and willingness to participate in a standard on-call rotation for after-hours support
• Uphold company core values and standards with all customers

 

Benefits include: