Comprehensive MSP services
Our proactive full Managed IT services will keep your day-to-day operations running smoothly.
Here’s how a full Managed Services Plan works:
- Quick access to Tier 1, Tier 2 and Tier 3 Support – Let us be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Concertium’s Help Desk technicians is dedicated to solving issues quickly and efficiently.
- Our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your backups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
- We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures. These small business IT services are critical to the safety of your data and productivity of your staff.
- Finally, we’ll design the right mix of on-site, remote and network expertise to fit your specific situation and managed IT needs.