Comprehensive Managed Services
Here’s how a full Managed Services Plan Works:
- Quick access to Tier 1, Tier 2 and Tier 3 Support – Let us be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Concertium’s Help Desk technicians is dedicated to solving issues quickly and efficiently.
- Our senior network engineers will perform regular, scheduled maintenance on your network each and every month. We will make sure your virus protection is up to date and your backups are working properly. We’ll also check critical firewall and security settings, and we’ll update software patches. We will even conduct a series of system optimization tasks every month that will keep your network running at maximum speed and performance.
- We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures. These small business IT services are critical to the safety of your data and productivity of your staff.
- Finally, we’ll design the right mix of on-site, remote and network expertise to fit your specific situation and managed IT needs.
24/7/365 Help Desk Support
Our local team of technicians, based in Tampa, FL are there when you need us. Available 24/7/365 days a year, we are there to help you with issues you may have because our goal is your success. Whether through our ticketing system, by phone or through email, we make every piece of communication productive. We get to know your network and users and pride ourselves on being part of your team. Whether you need help with desktops, laptops, printers or critical business applications, we provide unlimited support.
Outstanding Customer Service
We pride ourselves on delivering outstanding service, that’s why we ask for your feedback after every interaction. Our team will treat you with respect and address your issues using terminology you can understand. Our engineers know their platforms, but more importantly have a background in customer service and want to help.
Best-in-Class Engineers
When you sign with Concertium, you have access 24/ best-in-class engineers that are certified and trained in the most recent technologies. They support hundreds of end-user incidents every day, so they are familiar with even the most obscure issues across many platforms.
Free up IT Staff
24/7/365 Help Desk offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of cumbersome operational tasks.
Support Mainstream Applications
Our Help Desk Services can support a wide range of mainstream operating systems and applications. Microsoft Windows, Office 365, Office Suite, Mobile OS: iOS, Android, Blackberry, Windows Mobile.
Support Custom Applications
Our team can also support custom applications. Let us work with you to gather documentation and create a training plan for our Help Desk Engineers to ensure a positive user experience.
24/7/365 Remote Monitoring and Maintenance
Our team works around the clock monitoring issues in key network elements (server, workstations and firewalls) before they become critical, and can identify and resolve issues fast, often before you even know there is a problem. We use best in class enterprise tools to monitor, alert and manage your systems keeping them in peak health and safe in case of disaster and secure from hackers. Our monitoring systems insure we proactively address issues in your environment before they kill your productivity or lose valuable data. We will work together with you to provide the most appropriate service to match your needs and budget.
Full Visibility Into Your Infrastructure
Concertium believes in providing trust and transparency into your data and technology. That’s why we built Captain’s Chair, our proprietary dashboard presenting the critical components of an organization’s technology infrastructure and managed resources in a single view.
